Shipping and Delivery

 

We know that you don't want to wait days for your order to arrive. That's why we send every order within the UK Mainland by DPD or Royal Mail Second Class Post. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

Although we will work to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland and Europe will usually take a little longer to arrive. We do not do deliveries outside of the EU presently.

There are certain items that we are unable to post outside of UK and if this is the case with any part of your order we will contact you by email.

How will my parcel be sent UK mainland?

Please see below * for list of Postcodes which our Couriers do not count as UK Mainland and therefore charge us extra.

Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.

Standard postage within UK is free on all orders above £25. Under £25, standard postage cost is £2.90 and will be sent Royal Mail Second Class and should take 2 - 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

Standard Postage for multiple orders or large items will be sent using a courier at our discretion and should take 2 - 3 days for delivery.

Express Shipping postage withing the UK is free for orders above £50. For orders under £50, express shipping postage is £5.95. Items will be sent using an express courier (please note they do not deliver on a Saturday).

How will my item(s) be sent to Western Europe?

All items will be sent using Royal Mail International Standard service. Standard postage within Western Europe is free on all orders above £65. Orders from £15-£65 inclusive, have shipping charge of £14. Orders under £15 have shipping charge of £9. Please allow 7 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 27 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won't be possible until after this time.

Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.

How will I know when my order has been dispatched?

When your order has been dispatched you will receive an e-mail notification advising you of this.

Help! I haven't received my parcel, what should I do?

Contact us - we will do what we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.

If your order has been dispatched with DPD then we can track and trace it using their online system.

For deliveries to Europe, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage. If not received by you, these items will not be deemed to be missing until two weeks have passed from despatch date.