Psychic Fever First Europe Fanmeet Tour FAQ

The fanmeet events will be focused on interactions and engagement rather than a full performance. There will be live songs alongside some Q&As and fan interaction.

Tickets for the London show are available at SOKOLLAB.CO.UK, and tickets for the Berlin show are available for purchase at SOKOLLAB.COM. Each SOKOLLAB website will direct you to the correct ticketing page for your chosen city.

London’s venue will be seated, whereas Berlin’s venue will be standing.

A valid form of ID may be required for entry.

Bags larger than A4 size will not be allowed into the venue.

Most fan engagements for VVIP, VIP, and Selfie ticket holders will take place earlier in the day, with the main show scheduled for the evening. The full fanmeet schedule will be emailed and posted on our social media about 3 weeks prior to the event.

Minors under 16 must be accompanied by a parent or guardian to the event. All parents/guardians must have their own General Admission ticket and the same VVIP/VIP add-on packages if the minor holds one.

General Admission: Maximum of 4 General Admission tickets  (per event location) 

VVIP / VIP: Maximum of 4 VVIP or VIP benefit packages combined (per event location) 

Selfie Single: Maximum 1 selfie ticket per member (per event location) can be purchased per customer.

Selfie Package: Maximum 1 selfie ticket per member (per event location) can be purchased per customer.  Therefore if the Selfie Package is purchased by a customer, any prior Selfie single tickets for the same customer for the same event location may be cancelled and refunded at the discretion of Sokollab.

Yes, you can add all of them to your basket and purchase them at one time. Please note, selfie tickets will go on sale from 7PM BST / 8PM CEST on Sunday 11th May.

Yes. If VVIP tickets are still available, please send us an email at help@sokollab.com and we’ll help upgrade your ticket.

We will send all your tickets to the email used to place your order with us 3 weeks prior to the event date. If you're using a benefit package ticket or selfie ticket that someone else bought for you, please ensure that the original ticket purchaser enters the correct name at the time of downloading the tickets, as the name they provide will be associated with the ticket (applies for VVIP/VIP/selfies).

VVIP AND VIP: All VVIP and VIP tickets will be numbered. Your exact queue number will only be given to you at check-in on the event day. Queue numbers are assigned based on how early you purchased your VVIP or VIP ticket online, so the sooner you buy, the better the queue number. 

GENERAL ADMISSION: Those with just General Admission tickets will be allowed to queue on a first-come-first serve basis once the General Admission line-up begins.

SOKOLLAB UK Website (London show): Visa, Mastercard, Maestro, AMEX, Discover, Apple Pay, Diners Club International, Shop Pay (Shopify), UnionPay, Paypal and Paypal Pay in 3.

SOKOLLAB EU Website (Berlin show): Visa, Mastercard, AMEX, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Shop Pay (Shopify), Union Pay, Paypal and Paypal Pay in 3.

ALL TICKET SALES ARE FINAL. No refunds or exchanges are allowed once your tickets are purchased except in cases outlined in our Terms and Conditions.

If you need to change the name on your ticket after you have downloaded it, please have the original customer who placed the order email us at help@sokollab.com.

No, SOKOLLAB will provide a poster for VVIP ticket holders to get signed.

Please note that giving gifts to the members is strictly prohibited during this event.

Photos and videos taken using your phone are only allowed during the main show. Filming and photography is prohibited  during fan engagements such as Hi Touch, Group Photo, Fan Chat, Selfie Session, Soundcheck, or Send Off.. For a full list of banned equipment, please refer to our Terms and Conditions.

For accessibility requirements, please email help@sokollab.com and we’ll do our best to accommodate.