Privacy

Privacy Notice

This privacy notice tells you about how we use your personal data and tells you about your privacy rights and how the law protects you.

It’s split into sections about:

  • Who we are.

  • The types of personal data we collect about you.

  • Why we collect and use your personal data.

  • Who we share your personal data with.

  • How long we will keep your personal data and where in the world it’s held.

  • Complaints, and your rights and choices around your personal data.

Who we are

Sokollab are a data controller which means we make decisions about how and why we will use information about you, often called your personal data.

If you need more information about how we use your personal data after you have read this privacy notice, or you need help to understand any of the information contained in this notice you can contact us using the details below.

By post to:

Sokollab Limited, International House, 36-38 Cornhill, London, EC3V 3NG

By email to:

privacy@sokollab.com

The types of personal data we collect about you.

We may collect use store and transfer different kinds of personal data about you. We’ve grouped them as follows to help you understand.

Identity data includes your first, middle, and surname; your username or other identifier; and your title.

Contact data includes postal and billing addresses; delivery addresses; email addresses; and telephone numbers.

Financial data includes bank account and payment card details.

Transaction data includes detailed about payments to and from you and other details of products and services you have purchased or accessed from us.

Technical data includes internet (IP) address; your login data; browser type and version; time zone and location data; browser plugin types and versions; operating system and platform; and other information about the devices you use to access our website and services (this may include the make model and operating system).

Profile data includes your username and password; purchases and orders made by you; feedback and survey responses.

Usage data includes information about how you use our website, promotions, offers, products and services and about when you click on one of our adverts.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect special categories of personal data about you (information about your health, sexuality/sex life, religion or other philosophical beliefs, race or ethnicity, political opinions, trade union membership, genetics and biometrics for identification purposes).

We do not collect information about criminal offences and convictions.

How and why we collect and use your personal data

We collect personal data about our customers and other people who interact with our company and are interested in what we do.

To help you understand how we use your personal data we have put together a table that shows what we use your data for, the types of data we are and what allows us to do this.

Where it’s in our organisations interests to use your personal data we will tell you what those interests are, these are known as our legitimate interests and to help you identify those we’ve underlined them below.

Service/Activity

Types of data about you

What allows us to use it?

To register you as a new customer

Identity Contact

Performance of a contract with you.

We need to process your personal data so that wecan manage your customer accounts and provideyou with goods and services that you want to access or purchase.

 

Service/Activity

Types of data about you

What allows us to use it?

To make our services available to you including:

  • Managing payments, fees and charges.

  • Collecting money owed to us.

  • Providing services and products and sending your orders.

Identity
Contact
Financial
Transactional Marketing/communications

Performance of a contract with you.

Necessary for our company interests in recovering debts owed.

Managing our relationship with you including:

  • updating you on changes to our terms and conditions or privacy information (this notice).

  • asking you to provide feedback/fill in a survey.

Identity
Contact
Profile Marketing/communications

Performance of a contract with you.

To comply with our legal obligations.

Necessary for our company interests to keep our records updated and study how our customers use our products and services.

Enabling you to take part in prize draws, offers, competitions or to complete surveys, both that we run alone and those that we run with our suppliers, advertisers and retail partners.

Identity Contact Profile Usage Marketing

Your consent.

To study how customers use our products and services so we can develop them and grow our business.

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), recovering any money you might owe us including assigning your debt to permitted and approved debt collection agencies.

Identity Contact Technical

Necessary for running our business, provision of administration and IT services, network security, to prevent fraudand in the context of a business reorganisation or group restructuring exercise

To comply with our legal obligations.

To deliver relevant website content and adverts to you and measure/understand the effectiveness of our adverts.

Identity; Contact; Profile; Usage; Marketing/ Communications; Technical

To study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.

 

Service/Activity

Types of data about you

What allows us to use it

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Technical Usage

To define types of customers for our products and services, tokeep our website updated and relevant, to developour business and to inform our marketing strategy.

To make suggestions and recommendations to you about goods orservices that may be of interest to you bycontacting you about our Services e.g. by email, phone, online or post or responding to social media posts.

Identity Contact Usage Profile Technical

Necessary to develop our products and services and grow our business.

CCTV in our two UK stores.

Identity Images

Necessary for the safety of our staff and customers and to keep our buildings, stock and other assets secure.

 

Who we share your personal data with

To deliver our services it might be necessary for us to share some of the information we’ve explained above with other parts of our business to deliver those services or with partner organisations. We’ve noted these in the first column of the table above.

Any data we share is processed on our strict instructions and we do not allow our third party service providers to use your data for their own purposes, we check that they can and do comply with data protection legislation and make sure they treat your data with respect and keep it safe and secure at all times.

How long we will keep your personal data and where in the world it’s held

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six yearsafter they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statisticalpurposes in which case we may use this information indefinitely without further notice to you.

We store or transfer some or all of your personal data in countries that are not part of the EEA. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. Because of this we take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the UK Data Protection Legislation.

Profiling

We use profiling to help suggest and recommend products and services you may like or be interested in and to determine what marketing information you receive from us. For example, if you have not shopped with us for a while, you may receive different marketing messages from someone who purchases from us regularly. As always, if you no longer wish to receive marketing information from us, please let us know either by unsubscribing (there’s always a link at the bottom of our emails) or by contacting us. privacy@sokollab.com

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. (Make a complaint | ICO). You can also contact them by phone on 0303 123 1113.

We would appreciate the opportunity to try to resolve your concerns first so would ask that you contact us using the details at the top of this notice in the first instance.

Your rights and choices around your personal data

Under certain circumstances you have rights under data protection law in relation to the use of your personal data.

Please contact us at privacy@sokollab.com if you would like to exercise one of your rights. You have the right to:

  • Access and receive a copy of the personal data we hold about you and understand how we use it.

  • Correct or complete your personal data if you believe it’s incorrect or incomplete.

  • Erasure of your personal data in certain circumstances.

  • Ask to transfer your personal data to another organisation.

  • Ask us to restrict how we use your personal data.

  • Object to our use of your personal data if we are using it for direct marketing purposes or under our company’s legitimate interests.

  • Object to our use of automated decision making or profiling
    If you would like more information on your rights under data protection law please visit
    For the

    public | ICO

    Updates to this notice and keeping your personal data up to date.

This notice was last updated on 20 November 2023. If we make any changes to this notice we will let you know.

It’s important that the personal data we hold about you is accurate and up to date. Please contact us if any of your information changes so we can update our records.

Third party links

This website may include links to third party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect information about you. We don’t have control over these websites/apps and plugins or their privacy notices. We encourage you to make sure you have read their privacy information if you access their links/enable those connections or visit their websites as we cannot be held responsible for them.