Returns, Refunds and Cancellation

This policy applies to Online Orders.

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by e-mail - see our Contact page.

If returns are sent without this email notification, your order returns will likely be delayed.

Unwanted Goods

Please return goods unused and in original packaging in perfect condition for resale within 28 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

It is important not to open any items that are unwanted, as this affects our ability to return them to stock and reduces the options for resolving your issue. 

Faulty Goods

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.  

Please notify us within 28 days of receipt of the item about your issue, otherwise a refund/exchange may be refused by us

Contact us by sending an email.  We will do what we can to help.

It is important not to open any items that are unwanted, as this affects our ability to return them to stock and reduces the options for resolving your issue.  For items sent incorrectly or damaged we aim to exchange or fully refund when unopened and in resalable condition.  

If we don't have this option available we will discuss the other options with you.

 

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.  

Please notify us within 28 days of receipt of the item about your exchange, otherwise the exchange may be refused by us.

It is important not to open any items that are unwanted, as this affects our ability to return them to stock and reduces the options for resolving your issue. 

 

Changing or cancelling an order

To cancel or amend your order please email us.

It may not be possible to cancel or amend your order if we have already begun processing it.

If the order has already dispatched, it will not be possible to cancel the order.  On receipt of the order you would need to contact us to arrange return of the order at your cost.  Shipping costs are not refundable when the order is cancelled/unwanted.

If the order has not yet dispatched and we have not begun to process the order, we will try to cancel the order and issue the refund.

We reserve the right to cancel an order at our discretion, and the customer will be refunded any costs from the order transaction.  Notification will be made to explain the reasoning where this scenario occurs.

 

Will any return costs be refunded?

If you return something because of an error on our part, or because it's damaged or defective, we will refund any charges incurred in returning the item to us with proof of postage (by refunding your return postage costs – up to 2nd class signed postage only or equivalent).

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired your bank will typically redirect the funds for you to your replacement card or linked account.

 

When will I receive my refund?

We aim to action all refunds within 5 working days of receiving the goods back and it can take up to 10 working days for the refund to show on your card, dependent on your card/payment provider.