Returns, Refunds and Cancellation

Please contact us if you need to return an item for any reason.

If returns are sent without letting us know, your order returns will likely be delayed.

 

Faulty Goods

If your order arrives with faulty goods, please contact us and we will do what we can to help.

We will either refund the cost amount in full or send you a replacement free of charge.  

Please notify us within 28 days of receipt of the item about your issue, and return the item to us within 14 days once the refund/exchange has been approved by us otherwise a refund/exchange may be refused.

 

Unwanted Goods

If you have changed your mind or no longer want an item you purchased, please contact us within 28 days of receipt to arrange a return. Once your unwanted goods return is arranged and approved by us, please ensure you return the items to us within 14 days.

Eligibility for Returns of Unwanted Goods

  • Your item must be unused, unopened, and in the same condition you received it.
  • The item must be in the original packaging and suitable for resale.

Please note that you are responsible for shipping costs when returning unwanted goods and we recommend obtaining proof of postage and sending with tracking.

A full refund minus the shipping costs will be made once the return is received and processed.

 

Exchanging Goods

If you would like to exchange any items, please contact us within 28 days of receipt to arrange an exchange. Once your item exchange is arranged and approved by us, please ensure you return the items to us within 14 days.

Eligibility for Exchanging Goods

  • Your item must be unused, unopened, and in the same condition you received it.
  • The item must be in the original packaging and suitable for resale.

Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.  

 

Changing or Cancelling an Order

To cancel or change your order please contact us and we will do what we can to assist you.

It may not be possible to cancel or amend your order if we have already begun processing it.

If the order has already been dispatched, it will not be possible to cancel the order. On receipt of the order you would need to contact us to arrange return of the order at your cost. Shipping costs are not refundable when the order is cancelled/unwanted.

If the order has not yet been dispatched and we have not begun to process the order, we will try to cancel the order and issue the refund.

We reserve the right to cancel an order at our discretion, and the customer will be refunded any costs from the order transaction. Notification will be made to explain the reasoning where this scenario occurs.

 

Will Any Return Costs Be Refunded?

If you return something because of an error on our part, or because it's damaged or defective, we will provide you with a pre-paid shipping label for your return.

We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

 

How Will I Receive My Refund If My Payment Card Has Changed/Expired?

We process all refunds to the original card used when you placed your order. If your card has expired your bank will typically redirect the funds for you to your replacement card or linked account.

 

When Will I Receive My Refund?

We aim to action all refunds within 5 working days of receiving the goods back and it can take up to 10 working days for the refund to show on your card, depending on your card/payment provider.

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This policy applies to online orders only.

This policy is offered in addition to your legal rights.