Loyalty Rewards Program

LOYALTY REWARDS PROGRAM

*There is a 6 month grace period as we transition into the new loyalty program. On November 1, 2024 the 12 month rule will come into effect and any game score gained over 12 months ago will not be counted towards your loyalty tier.

 

FREQUENTLY ASKED QUESTIONS

What are loyalty points?

Loyalty points can be redeemed for discounts online and in store. Loyalty points are rewarded to you for shopping, referrals, and for completing loyalty program challenges.

What is game score?

Game score is a points system which is used to calculate which loyalty account tier you are in. You are awarded game score when you make purchases, as well as referrals, and completing challenges.

What is game score decay?

Starting on November 1, 2024 - game scores gained over 12 months ago will "decay" and not be counted towards your loyalty account tier.

Will my loyalty points from the old loyalty program be transferred over to the new one?

Yes, everyone's loyalty points will be transferred over to the new loyalty program on 26/04/24.

Will my fame score from the old loyalty program be transferred over to the new one?

Yes, everyone's fame score will be transferred over to the new loyalty program and be converted into game score on 26/04/24.

How do the loyalty tiers work?

Your loyalty account tier is calculated by your game score gained within the last 12 months. Each tier has different perks and rewards. You get game score for shopping at SOKOLLAB as well as from completing the loyalty program challenges and referrals. Game score gained over 12 months ago will "decay".

How much loyalty points and game score do I get when shopping at SOKOLLAB?

For every £1 you spend at SOKOLLAB, you will receive 1 loyalty point and 1 game score.

How much loyalty points and game score do I get for referrals?

For each person you refer through your refer a friend link you will receive 50 loyalty points and 50 game score. For it to count as a valid referral, the person who signed up through your referral link will need to complete a purchase with a minimum value of £10.

Am I automatically entered into the monthly raffle each month?

Loyalty members who are in the gold tier or higher and make a purchase during the month are automatically entered into the month end raffle draws. Gold members get 1 raffle entry, platinum members get 2 entries, and diamond members get 3 entries. Your entries do not multiply if you make more than one purchase during the month.

Can I earn loyalty points and game score from shopping in store or is it just online?

You can earn loyalty points and game score from shopping both in store and online. You can also redeem your loyalty points for discounts when shopping in store.